Privacy Policy

At e•City Hotel, we take your privacy in a serious manner and we follow a strict data protection policy designed to safeguard your privacy or any related matter. Your privacy discloses to us will be stored securely within www.eCityHotel.my. The only information we stored with you viewing e•CityHotel.com is the IP address your computer sends to our website and related information, unless you voluntarily and knowingly provide us with additional information. Thus, we will not know your identity, your email address, and any other information identifiable to you. Please read carefully and find out more about our privacy policy as below.

Information We Collect

By using our website at www.eCityHotel.my, you has agreed and granted permission for e•City Hotel to collect and use the information stated below.

e•City Hotel is committed to the continuous improvement of our website therefore we collect data on website usage in order to maximize your browsing experience through our website. Furthermore, the information we gathered will be used for marketing purposes such as analyzing individual travel patterns & behavior, customizing tactical promotions as it assists us to provide quality online services to you.

In particular cases like requesting assistance or further information via www.eCityHotel.my, we will seek your permission to disclose your personal information in order to execute any related request by you. However, we do respect and honor your privacy concern if you instruct us not to use any of your personal information for the purpose of not contacting you and your particulars will be removed as well in our system. In anytime, you are able to exercise your right of objection by email or letter format to email address stated in our website.

All information we gathered is stored in our secured server and all practicable steps have been taken from us to ensure information of you provided to our website is securely protected against accidental access by any unknown third parties. We do not collect financially sensitive information such as credit card, bank numbers, especially practicing any encryption in transmission. Nevertheless, we are not held responsible for any unauthorized or accidental access which is beyond our control.

Cookies

e•City Hotel uses cookies to enable visitors of our website to communicate securely and conveniently. HTTP/browser cookies are files that web serves send to your browser or create in your pc. The cookies we send facilitate fast, secure communication while you are in our website. Our website may contains links to any third party websites that using cookies technology and we do not have any access or control over these third party cookies. With that, we are not held responsible for third party links under our website which is beyond our control. You are able to not receive any cookies by disabling this function in your browser setting even most of the web browsers are set to accept cookies by default.

In certain circumstances, e•City Hotel stores personal information but we do not share data we collected to any other members except the usage of our own marketing purposes such as travel promotions and etc.

Email Policy

We may contact you through email once you have disclosed your contact details in order to provide you more information you have requested to us. Tactical promotions created by e•City Hotel may be sent to your email address for marketing purposes but you are always welcomed to not subscribe to any of our emails by writing to us via email or contact our customer service department.






Terms & Conditions

You have agreed to be bound with the following terms and condition when booking on eCity Hotel.com or staying at e•City Hotel.

We do appreciate of your time to read through the below carefully before proceed with your booking on our website.

Booking Policy

Bookings can be made online at www.eCityHotel.my or for further enquiry please contact us at +603-5115 1111. For booking more than 10 rooms or staying more than 14 days, we appreciate for your kind cooperation to contact our sales department at +603 5115 1111.

Advance Booking

Advance bookings can be made online at www.eCityHotel.my or for further enquiry please contact us at 603-5115 1111. We advise our bookers to book our rooms in advance to better secure a cheaper rate where availability of our rooms will be limited closer to staying date and better opportunity of bed/room selection.

Payment Information

We accept Visa, Mastercard, American Express, Debit Cards issued by Malaysian Banks and Paypal. Full amount of payment must be made at the time of booking.

A booking confirmation email will be sent to your email address provided by you while process in booking. Please do contact our hotel if you do not receive booking confirmation email within 24 hours from the time of booking.

Currency Policy

All rates will be published in MYR (Malaysian Ringgit).

Currency Exhange Policy

e•City Hotel trades in Malaysian Ringgit and exchange US dollars to local currency per daily rates fixed by e•City Hotel (All subject to rate fluctuations). Credit card charges are subject to additional currency conversions by your respective bank and may have an effect on the final amount billed to you.

Check-in and Check-out
Check-in

Upon check- in at the hotel, bookers are able to check in via our e Check-in Kiosks located at the Lobby. Identification card/Travel Passport/Credit Card of original bookers are needed to check-in at kiosks and room cards will be issued on the spot. Personal details of original booker are compulsory to input at our kiosk system in order to assign and assist guest in all needs during stay. Alternatively, bookers can also check-in through our reception desk.

The guest named in the booking confirmation must be the person staying at e•City Hotel. Failure to do so may delay your check-in process or we reserve the right to cancel the booking.

Bookers will be advised to ensure accuracy of your booking details as: Stay Dates, Room Types, Room Rates, Add Ons, and etc). e•City Hotel is not be responsible to any errors in bookings.

Check-in Time: 1500

Check-out

e•City Hotel operates a strict check-in and check-out policy. We reserve the right to deny you further access into the room after check-out hours not unless late check-out request is stated in confirmation email. e•City Hotel shall not be liable for any loss or damage to your belongings as result of the action(s) taken.

Room cards will not be usable to access to hotel rooms right after check-out hours and electricity supply will be terminated after check-out hour. Please contact our reception desk for further assistance.

Check-out Time: 1200

Restriction

Pets

Pillow, Bed Sheets, Duvets or Item(s) of Bedding

Any electrical appliances (Cooking/Heating)

No Smoking Policy

e•City Hotel has a strict no smoking policy. We reserve the right to terminate your booking/stay or additional fee of MYR 100 will be incurred to booker/staying guest if any failed to comply.

e•City Hotel Rooms

Standard Room – King/Twin Bedded Available. Maximum Occupant: 2.

Superior Room – King. Maximum Occupant: 2.

Executive Room – King. Maximum Occupant: 2.

Accessible Room – Twin Bedded. Occupant: 4.

Extra Bedding is currently not available where maximum occupants for each room are 2 adults.

Luggage Storage

Guests are entitled to Luggage Storage offered by e•City Hotel before check-in or after check-out. This service is offered free of charge and maximum storage period is 1 day (24 hours). We reserved the right to dispose any luggage stored more than 6 months without further notice and food items are disposed 1 day after maximum storage period. e•City Hotel holds the right to dispose any luggage or items not claimed after the maximum storage period and is not responsible to any loss or damage during the storage period or during the disposal process.

Damage

You are liable for any damage howsoever caused to the allocated room(s) or to the Hotel property caused by you or any persons in your party (whether or not staying at the Hotel) during your stay. e•City Hotel reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered as a result thereof and further reserves the right to commence legal proceedings against you without notice.

Copyright

All text, designs, graphics, audio, video, information and etc under e•City Hotel website are solely property of ECITY HOTEL SDN BHD.

All trademarks, names, titles, logo are registered or licensed to e•City Hotel may not be used, reproduced, and modified without written approval from ECITY HOTEL SDN BHD.






Cancellation Policy

All bookings made in www.ecityhotel.my are not refundable unless cancellation period of specific promotion(s) is specially stated. We advise bookers to read through the terms and condition of each promotion before process to any payment.

For special reason of cancellation, booker may have to contact us by providing supporting documents for booking cancellation and refunding decision is solely our rights to determine.

The total amount of your bookings will be forfeited if booker failed to check-in/ present at e•City Hotel from your scheduled check-in date and full amount of the room bookings will be charged.

Amend/Modify/Change of Room Type

Booker may amend the staying day(s) before scheduled check-in date subject to room availability and stated policy. Booker needs to login to our website, provides booking confirmation ID to manage their bookings and another amended confirmation email will be issued to your email address.

Booker may modify/shorten stay at least 2 days before scheduled check-in date, booker needs to login to our website, provides booking confirmation ID to manage their bookings. e•City Hotel will credit the amount of your booking to your credit card and it will take 7 working days to process. Partial/Full refund will be credited to your account.

Change of Room Type is not allowed at this moment and you may cancel your booking (subject to the Terms & Condition above) to rebook your stay.

At all times during the managing booking process, booker will be advised the accuracy of details especially email address to ensure confirmation email to send through. e•City Hotel will not be responsible or liable for errors in bookings.